Support
Staff Applications
Build questionnaires and manage applicant review decisions.
Getting started
Create a panel
Configure the public Discord panel: channel, title, message, and button or dropdown. Application-specific review and ticket settings belong to Application Types.
Add application types
Add Moderator, Creator, or other flows. Configure each type's questions, review settings, reviewer roles, applicant/staff ticket permissions, and transcripts.
Protect answers
In Forms & questions, choose a private recovery channel for the application type. Recovery attachments go there separately from the review card and include the panel, form, applicant, and application ID in the filename. A failed upload can leave a local snapshot; do not rely on the same host as your only copy.
Publish
Members select a type and complete the questionnaire through Discord.
Test the DM interview
Start from a regular member account with DMs enabled. Multiple-choice answers replace the prompt with Question answered and the selected option. Check that the next question, submission, staff review, and recovery upload all succeed.
Review
Read answers, message the applicant, and accept or deny with the exact staff reason. The existing staff-thread card is updated. Application tickets remain separate from ordinary support tickets.
Settings reference
Use this reference when you need to check what a setting does.
Where members see the application launcher.
Private destination for new submission notifications.
Role permitted to review and decide applications.
One distinct flow such as Moderator, Creator, or Partner.
Ordered prompts copied into each submission so later edits do not rewrite history.
Call-to-action displayed on the published panel.
Private channel selected in Application Types for answer snapshots, named with panel, form, applicant, and application ID.
Create and edit interview flows separately from the public panel message.
How it works
Here’s what happens once you’ve finished setup.
- 1Member
Starts a type and answers questions in DM.
- 2NightCrew
Stores each answer and posts the review record.
- 3Reviewer
Reads answers, messages the applicant, and accepts or denies.
- 4Applicant
Receives the decision and any follow-up message.
Example
Ask age/time zone, availability, moderation experience, conflict handling, and a scenario question. Use a private #application-reviews channel.
Permissions
- Send Messages
- Embed Links
- Use Application Commands
- Member DMs enabled
Things to know
Use Forms & questions, Panels, and Submissions to move between setup and review. Create form opens the collapsed editor.
A configured recovery channel receives recovery attachments separately; protect it like private application answers.
Troubleshooting
The member closed DMs, blocked the bot, or did not answer before the flow expired.
Confirm the application still exists and the reviewer has the configured dashboard/Discord access.
Common questions
A member cannot start+
They must allow direct messages from server members.