Support
Support Hours
Publish a weekly support schedule with timezone-aware availability.
Getting started
Set the timezone
Choose an IANA timezone, such as America/Indiana/Indianapolis. Daylight saving time is automatic.
Choose days and times
Select opening days and one opening and closing time. If closing is earlier, the shift ends the following day.
Write an outside-hours message
Explain when members can expect a reply. Tickets remain available outside scheduled hours.
Check availability
Use /support-hours. New tickets show the schedule and current status once settings are saved.
Settings reference
Use this reference when you need to check what a setting does.
IANA timezone used for schedule evaluation.
Weekdays on which each support shift begins.
Local times; overnight shifts are supported.
Shown on new tickets while the team is outside scheduled hours.
How it works
Here’s what happens once you’ve finished setup.
- 1Set the timezone
Choose an IANA timezone, such as America/Indiana/Indianapolis. Daylight saving time is automatic.
- 2Choose days and times
Select opening days and one opening and closing time. If closing is earlier, the shift ends the following day.
- 3Write an outside-hours message
Explain when members can expect a reply. Tickets remain available outside scheduled hours.
- 4Check availability
Use /support-hours. New tickets show the schedule and current status once settings are saved.
Discord commands
/support-hoursSee current support availabilityTroubleshooting
Check the selected timezone and the day on which an overnight shift begins.