Support
Support Feedback
Review ticket ratings and written member comments.
Getting started
Enable rating requests
Turn on DM rating requests in Support Feedback.
Close a support ticket
The existing close workflow sends the requester a private 1–5 rating request. Application tickets are excluded.
Add written feedback
After rating, the member can select Add a comment. Only the ticket requester can submit it.
Review feedback
The dashboard shows rated tickets, average rating, assigned staff, and member comments. Ratings are retained if requests are switched off.
Settings reference
Use this reference when you need to check what a setting does.
Controls future DM rating invitations.
Mean of rated normal tickets for the selected server.
Up to 1,000 characters, visible to staff with this section’s access.
How it works
Here’s what happens once you’ve finished setup.
- 1Enable rating requests
Turn on DM rating requests in Support Feedback.
- 2Close a support ticket
The existing close workflow sends the requester a private 1–5 rating request. Application tickets are excluded.
- 3Add written feedback
After rating, the member can select Add a comment. Only the ticket requester can submit it.
- 4Review feedback
The dashboard shows rated tickets, average rating, assigned staff, and member comments. Ratings are retained if requests are switched off.
Troubleshooting
The member may block DMs or have left the server.
Rate your own closed support ticket first.